About Us:
Wake Electric Membership Corporation is an electric distribution cooperative owned and controlled by thousands of people just like you—the consumer-members. Wake EMC provides reliable, safe, and affordable energy and related services. We operate as a cooperative business and continually improve our services to meet the needs of our members and enhance their quality of life.
 

Summary:

• Learns and maintains working knowledge of the cooperative policies and procedures.
• Provide accurate, efficient, and timely service in handling consumer request and inquires.
• Timely respond to outages, including crew assignments.
• Timely respond to emergency calls.
• Detailed documentation of the events, monitor all alerts.
• Respond to all after-hours request, including reconnection of electric service.
• Monitor and grant visitors/deliveries access to the Youngsville facility.
• Hours not to exceed 20-hours per week, creative work schedules options. Must be available day and evenings shifts and holidays.
• Performs other duties as assigned.

Hiring range $17.30-19.96 per hour depending on experience

*This position reports to Supervisor of System Operators*

Requirements:

• Must possess excellent verbal, written, and listening communication skills.
• Interacts with the Customer Information System (CIS), Outage Management System (OMS), SCADA, Automatic Vehicle Location (AVL) and SmartTrack applications according to WEMC policy.

• Must have the ability to hear pertinent conversations and radio traffic in an active control room environment.
• Must be able to give clear directions.
• Must be able to communicate with both employees and member to resolve issues.
• Must be accurate, efficient and detail oriented; quick, technology-savvy with super situational awareness.
• Demonstrate effective employee relation skills.
• Selected candidate will receive extensive on the job training during the first two weeks of employment; with continuous training provided on a regular basis.
• Must pass background check and drug screen.
• A driver’s license and reliable transportation is required.

Cooperative Services Center is an Equal Opportunity Employer including Veterans/Disabilities